Privacy policy

1. What data we process

When you place a service request by phone, we process data needed to provide the service: phone number, intervention location, and short issue description.

2. Purpose of processing

We use this data only for communication with the customer, dispatch coordination, service delivery, and possible complaint handling.

3. Retention period

Data is retained only for the required period according to applicable legal obligations and internal processes related to service provision.

4. Who may receive data

Data may be shared only with partners necessary for service delivery, accounting obligations, or legal requirements. We do not sell data to third parties for marketing.

5. Your rights

• request access to data we hold about you,
• request correction of inaccurate data,
• request restriction or deletion where legislation allows,
• object to processing.

6. Contact

For privacy-related questions, contact us at +421 944 486 275.